Privacy Policy

Last updated: January 26, 2025

1. Introduction

MediaFuse ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our streaming platform management service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: When you register, we collect your name and email address.
  • Payment Information: When you subscribe, payment processing is handled by our payment processor. We do not store your full credit card details.
  • User Content: Content you upload, including streaming assets, overlays, and other media files.
  • Communications: Information you provide when contacting us for support.

2.2 Information from Third-Party Authentication

If you choose to log in using a third-party service (such as Twitch, YouTube, or other streaming platforms), we receive basic profile information as authorized by you and that service. This typically includes your username, email address, and profile identifier.

2.3 Automatically Collected Information

  • Usage Data: Information about how you use the Service, including features accessed and actions taken.
  • Device Information: Browser type, operating system, and device identifiers.
  • Log Data: IP address, access times, and pages viewed.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse

4. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

  • Service Providers: We use Mailgun for email delivery, which processes your name and email address to send transactional emails.
  • Third-Party Platforms: When you connect streaming platforms (Twitch, YouTube, Kick, etc.) to forward your content, information is shared as necessary to enable that integration. This only occurs when you explicitly connect these services.
  • Legal Requirements: We may disclose information if required by law or in response to valid legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

6.1 Access and Portability

You have the right to request a copy of the personal data we hold about you.

6.2 Correction

You may update or correct your account information at any time through your account settings.

6.3 Deletion

You have the right to request deletion of your personal data. To delete your account and associated data, contact us at info@mediafuse.me. Upon request, we will delete your personal information, except where retention is required by law or legitimate business purposes.

6.4 Opt-Out

You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails. You may not opt out of service-related communications.

7. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose
  • Request deletion of your personal information
  • Opt out of the sale of your personal information (we do not sell personal information)
  • Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at info@mediafuse.me.

8. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Request erasure of your personal data
  • Restrict or object to processing of your personal data
  • Data portability
  • Lodge a complaint with a supervisory authority

Our legal basis for processing your data includes: performance of a contract, legitimate interests, and your consent where applicable.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected.

11. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on the Service and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

info@mediafuse.me